You can always contact us for any return question at and issues Items sent back to us without first requesting a return will not be accepted. To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. You’ll also need the receipt or proof of purchase. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. In an unlikely event if the shipment you have received is in a damaged condition or defective, please reach out to us at Please do not hesitate to contact us should you require further clarification.We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
For international orders, all orders are final. For accessories and figures, all sales are final. Products purchased under any promotional offer or discounted scheme cannot be exchanged. Please note that we will not cover any shipping fees for exchange requests. 
To exchange an item, you can visit our store or you can send it back to us using your preferred courier. If removed, the item will not comply with our exchange policy and will not be accepted. Please note that authenticity tags or stickers must be intact. It must also be in the original packaging with a receipt or proof of purchase. 
To be eligible for an exchange, your item must be unused and in the same condition that you received it. 
Please note that we issue a refund only if the item you ordered is out of stock and we can no longer fulfill it.
We are allowing within 3 days after the delivery for the item to be exchanged. You are welcome to visit our store any time to purchase your sneakers. We are not responsible for any import taxes, duties, or other fees which may be incurred on your international order shipment. If duties and taxes are imposed on your order, they are due at the checkout or at the time of the delivery. International orders will take up to 72 hours (subject to your local customs). You can also choose to pick up your order from our store located at Boxpark, Al Wasl Road, Dubai. Same Day Delivery (On orders placed before 6pm, Within Dubai only). Therefore, we ensure all of products are authentic 100% and new. We know it can be frustrating to look for authentic items online, and be even more frustrating to have found and bought the item that you love that later turns out to be a counterfeit. All our products are sourced by top-rated sneaker sellers around the world. Our team also constantly seize every opportunity to expand their knowledge by researching new counterfeiting techniques. During each physical inspection, our team is grouped up to examine the product’s stitching and details by hand. Each of our products received is authenticated in detail and with care to leave no doubt about its legitimacy. Our first assets are our experts who are, above all, passionate about the culture of sneakers. We want our clients to feel secure and confident when buying and selling our unparalleled range of the latest, rarest, and most exclusive collections. We understand that trust and satisfaction are the greater determinants of success than anything else.
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